What do you charge for shipping?

Within Canada there are two options:

• $12 flat fee for 3 - 5 business days with tracking number
• $2 flat fee for regular mail

Within the USA there are also two options: 

• $14 flat fee for 5 - 7 business days with tracking number 
• $2 flat fee for regular mail

On average international order are $10 with no tracking  number

Do you offer International shipping?
Yes! PurpleDirt can be shipped anywhere in North American, Europe, Asia and Australia. For shipping costs, please submit an order through shoppurpledirt.com and someone from PurpleDirt's Customer Service team will contact you about shipping options and cost.  If you would like to inquire about the cost of shipping before you place your order, please email sales@ShopPurpleDirt.com  

What is jewelry made from? 
Sustainable up-cycled jewelry is both good for the earth and good for the artisans.
The leather, metals, fabrics and threads are a combination of locally sourced product, supporting the Nicaraguan economy and up-cycled jewelry, metals, wires and other donated Canadian materials. 

How do I keep up to date on how my purchase is making a difference?
Sign up for our monthly newsletter for ongoing updated on the impact your purchase is making in Nicaragua, artisans spotlights, promotion and additional features. 

Will my PurpleDirt jewelry look the same as in the picture?
Each piece of jewelry is hand made, using up-cycled materials, therefore each piece may vary slightly in colour and pattern.

How long will my PurpleDirt order take?
Once you complete the checkout process, we get right to work to get your jewelry to you as quickly as possible.
Processing an order generally takes 1-7 business day(s) from time of order for all items that we have in stock. There may be a slight delay if an item is out of stock; in these cases, a friendly PurpleDirt Customer Service Representative will notify you by email.

We ship orders Monday through Friday using Canada Post Expedited service – this typically takes 1-10 business days for delivery. All orders include shipping, handling and insurance in the final cost.  If you require faster shipping, please indicate this on your order in the ‘special instructions’ section. We will contact you with shipping options and additional costs.  Once your order has shipped we’ll email you your tracking number.

Can I return my jewelry?
PurpleDirt jewelry that has been worn cannot be returned. However, jewelry that has been broken can be sent in for repairs.  We send items to Nicaragua once per month for repair. It may take between six to eight weeks to be returned to you. Shipping and handling is not covered, however, the repair is free of charge. Purple Dirt is not responsible for any items lost in the repair process.

Can I exchange my order?
If you aren’t completely in love with your PurpleDirt piece and would like to exchange it for another, please contact us within 7 days of its receipt. Email us at sales@ShopPurpleDirt.com detailing the item(s) being returned along with your original order number.  We will provide an authorization form and instructions on how to send back the jewelry. Jewelry must not be worn and must be sent back in its original packaging.  Once your original PurpleDirt jewels have been received we will happily ship out your replacement piece(s). Only exchanges from shoppurpledirt.com orders will be accepted.

How do I know if my order will be taxed?
Sales Tax is applied to Canadian orders only, with the specific tax amount varying by Province. US and International orders are not taxed. All orders are charged in Canadian Dollars. 

What types of payment are accepted online?
PurpleDirt accepts VISA, Matercard, Amex and Paypal. 

Can I place an order over the phone?
We encourage you to order online for the fastest possible service, but please feel free to call in your order as well.

PurpleDirt orders can be placed Monday through Friday, 9:00 am – 5:00 pm, Pacific Standard Time by calling us at 604-250-9081.